Privacy Policy

 

This Privacy Policy describes how Julie's sweet treats bakery (the "Site", "we", "us", or "our") collects, uses, and discloses your personal
information when you visit, use our services, or make a purchase from www.juliessweettreatsbakery.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as set out below.

The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information We Collect Directly from You Information that you directly submit to us through our Services may include:

● Contact details including your name, address, phone number, and email.

● Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

● Account information including your username, password, security questions and other information used for account security purposes.

● Customer support information including the information you choose to include in communications with us, for example,when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

information We Collect about Your Usage.

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use
cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your
account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

 

● Companies who support our Site and Services, such as Webador.

 

● Our payment processors, who collect payment information (e.g.,bank account, credit or debit card information, billing address)to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.

 

● When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

 

How We Use Your Personal Information

 

● Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling

webador to match your account with other webador services that you may choose to use. In this case, webador will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

 

● Marketing and Advertising:  We may use your personal information for marketing and promotional purposes, such as to send marketing,advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art.

6 (1) (f) G,D,P,R.

 

● Security and Fraud Prevention:  We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) G,D,P,R.

 

● Communicating with You and Service Improvement; We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) G,D,P,R. COOKIES Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with webador, We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

 

HOW WE DISCLOSE PERSONAL INFORMATION

 

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

● With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

● With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

● When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

● With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

● In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information": Category Categories of Recipients

● Identifiers such as basic contact details and certain order and account information

● Commercial information such as order information, shopping information and customer support information

● Internet or other similar network activity, such as Usage Data

● Geo location data such as locations determined by an IP address or other technical measures

● Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners,

customer support partners and data analytics providers).

● Business and marketing partners.

● Affiliates We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

 

THIRD PARTY WEBSITES AND LINKS:

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

CHILDREN'S DATA:

The Services are not intended to be used by children, and we do not knowingly collect any personal information about

children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not

use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

 

YOUR RIGHTS:

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

● Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details

relating to the ways in which we use and share your information.

● Right to Delete: You may have a right to request that we delete personal information we maintain about you.

● Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

● Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that

we transfer it to a third party, in certain circumstances and with certain exceptions.

● Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

● Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

● Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

● Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying

directly to our denial.

 

● Managing Communication Preferences:

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We May need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

 

COMPLAINTS:

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

 

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

CONTACT:

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at orders@juliessweettreatsbakery.com

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

 

F.A.Q.S

 

Why is everything out of stock?

Our website gets restocked every 2 weeks. On a Wednesday. Stock can last anywhere from an hour to 8 hours, it just depends how busy it is. We always recommend being on the website on the restock day. This will guarantee you to get some baked goods.

 

Is there a minimum order amount?

The minimum order amount is £10 not including p&p at checkout.

 

How much is everything?

Each slice ranges from £3.25-£6.00 Shipping is Royal Mail Tracked 24 from £5,50.- £9.00

 

When will my order be shipped?

All orders get baked after you order and are shipped in 3 - 4 working days.

 

How long do items last?

We give our slices a 7/10 days shelf life from the dispatch date. All our items can be frozen too.

 

Why haven’t I had confirmation for my order?

Check your Emails inbox / junk folder… if it’s not there, you may have not actually left an email address to receive one. But if the money has left your bank account, then we have your order. Confirmation emails are sent automatically once the order is placed, if you haven’t received it, please contact us so we can send it manually. Once received please check if all information is correct (shipping house number / postcode) if we haven’t been made aware of any incorrect information before the parcel leaves us,

we can not be held responsible for a failed delivery.

 

Is there a deposit for Bespoke Cakes?

Yes, We ask that you pay a 50% deposit of the total price when an order of a bespoke cake has been arranged and the rest is to be paid 3 days before the delivery day. Delivery cost will be added to the final bill.

Please note if the delivery address is outside of Medway Kent an additional cost will be added per mile.

For a Quote Please Email orders@juliessweettreatsbakery.com

 

Refund Policy

As our products are food and cannot be resold once they've been shipped from us, we do not refund orders. We will send replacements, For example, if there’s been a major delay. on our side. Slight damage won't be acceptable. If you simply do not like a flavour or our items, this does not constitute a refund as taste is subjective to each individual. Any issues with incorrect addresses does not constitute a refund or replacement of items. For replacements to be sent out we must get the original parcel returned to us.

 

Cancellation Policy:

If you have placed a postal order with us and wish to cancel / change address, this must be done within 24 hours of placing your order, we can not cancel orders after this time due to the items being baked to order perishable. To cancel or amend your order, you must email

orders@juliessweettreatsbakery.com please state ‘cancel order or amend order’ in the email title so we can try and pick it up as soon as possible.

Refunds can take 1-10 days to process.

By entering your information to our website you agree to our policies.

 

Terms & Conditions

These terms and conditions shall apply to the sale of goods by the seller to the buyer to the exclusion of any other terms and conditions except where the seller has agreed to such variations in writing. By ordering from Julie's sweet treats bakery you agree to be legally bound by these Terms and Conditions and accept that these may be modified or amended and published within this website.

 

Payment and Deposit:

Wedding cake: We require a £50 non refundable deposit to confirm all orders of Bespoke Cakes. The remaining balance is due 2 weeks prior to delivery date. All changes must be discussed and agreed before final payment is made (additional delivery charges may apply). Failure to complete payment may result in the order being cancelled.

 

Refunds and Cancellations: :

Deposits are non-refundable and non-transferable under any circumstances. Full payments made less than 2 weeks prior to delivery date are non-refundable. Full payments made more than 2 weeks prior to delivery date are subject to a cancellation fee of 10%. In the unlikely event we have to cancel your order then the full amount will be refunded to you.

Alterations: if you have any queries or need to make any changes to an order please contact us immediately.

We will endeavour to meet all requests where possible depending on the design and amount of notice given. Notice will be given of any changes to the agreed price and timetable.

 

Allergies and Dietary Requirements:

Please discuss any allergies or special dietary requirements with us before making Payment.

 

Delivery and Collection :

We cannot be held liable for any damages to cakes or products once delivered and a signature is obtained.

If the cake is collected from us, we cannot be held responsible for any damages to the cake once it has left the premises.

Deliver times cannot be guaranteed however we will always endeavour to deliver within the given time slot. Refunds will not be given for delayed deliveries

 

Complaints:

Complaints are very rare and due to the amount of work put into each cake we take them very seriously. Any issues must be brought to our attention within 48 hours of collection or delivery to give a fair opportunity to assess the nature of the complaint.

Where the complaint is in regards to the quality of the cake, any remainder of the cake / tier must be returned to us as soon as possible after cutting and within 48 hours of collection / delivery to ensure that we are able to fairly assess the nature of the complaint.

Both parties agree to not post any negative information about the other arising out of this contract on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with prior opportunity to resolve any issues between the parties amicably.

 

General Terms :

All designs and intellectual property rights remain the property of Julie's Sweet treats bakery.

We reserve the right to use images of your cake for any advertising including web-based promotions, galleries, brochures and competitions. It

is advisable that you make a copy of all documentation received from Julie's sweet treats bakery for your own benefit.

Payment: Payment for goods can be made using most major credit or debit cards. Card details are not recorded or stored in our database.

Once we receive authorization from your payment service provider we will confirm your order.

 

Shipping Policy

 

Please allow up to 3-4 working days for dispatch from the day you place your order.

Please ensure all information is correct (Address / Email / Mobile Number)when ordering. Please check your email confirmation (this could be in spam / junk). If any information is incorrect we cannot be held responsible for any delays / failed deliveries caused by wrong information. If you use the Royal Mail tracking to re-route / divert / 'deliver to a safe place or neighbour' we cannot be held responsible if this causes a delay with delivery.

If any information is incorrect or you just need to change an address, this can be changed if it’s more than 24 hours till it is due to be dispatched. Please Email us at orders@juliessweettreatsbakery.com with the subject 'Address Change'. Please include your order number or the full name used when ordering, the current address on the order followed by the NEW full Address.

 

December delivery delays:  

Any orders placed during the month of December (typically from Black Friday in November) please expect delays in delivery times.

 

 

 

Last Updated (8th Feb 2026)